REPUBLIC OF KENYA
COMPETENCY BASED MODULAR CURRICULUM
FOR
COUNSELLING
KNQF LEVEL 6 CYCLE 3
ISCED PROGRAMME CODE: 0923 554A
TVET CDACC
P.O. BOX 15745-00100
NAIROBI
First Published 2025
©2025, TVET CDACC
All rights reserved. No part of this curriculum may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods without the prior written permission of the TVET CDACC, except in the case of brief quotations embodied in critical reviews and certain other non-commercial uses permitted by copyright law. For permission requests, write to the Council Secretary/CEO, at the address below:
Council Secretary/CEO
TVET Curriculum Development, Assessment and
Certification Council
P.O. Box 15745–00100 Nairobi, Kenya
Email: info@tvetcdacc.go.ke
FOREWORD
Provision of quality education and training is fundamental to the Government’s overall strategy for socio-economic development. Quality education and training contribute to achievement focused on Kenya’s development blueprint and sustainable development goals.
Reforms in the education and training sector are necessary for the achievement of Kenya Vision 2030 and meeting the provisions of the Constitution of Kenya. The education sector had to be aligned to the Constitution and this resulted in the formulation of the Policy Framework for Reforming Education and Training (Sessional Paper No. 1 of 2019). A key feature of this policy is the change in the design and delivery of TVET training. This policy document requires that training in TVET be competency-based, curriculum development be industry-led, certification be based on demonstration of competence and mode of delivery that allows for multiple entry and exit in TVET programs.
These reforms demand that Industry takes a leading role in curriculum development to ensure the curriculum addresses its competence needs. It is against this background that this Curriculum has been developed.
It is my conviction that this curriculum will play a great role in the development of competent human resource for the mental health sector’s growth and sustainable development.
PRINCIPAL SECRETARY
STATE DEPARTMENT FOR TVET MINISTRY OF EDUCATION
PREFACE
Kenya Vision 2030 aims to transform Kenya into a newly industrializing middle-income country, providing high-quality life to all its citizens by the year 2030. Kenya intends to create globally competitive and adaptive human resource base to meet the requirements of a rapidly industrializing economy through lifelong education and training. TVET has a responsibility to facilitate the process of inculcating knowledge, skills, and worker behaviour necessary for catapulting the nation to a globally competitive country, hence the paradigm shift to embrace Competency-Based Education and Training (CBET).
TVET Act, CAP 210A and Sessional Paper No. 1 of 2019 on Reforming Education and Training in Kenya for Sustainable Development emphasized the need to reform curriculum development, assessment, and certification. This called for a shift to CBET to address the mismatch between skills acquired through training and skills needed by industry, as well as increase the global competitiveness of the Kenyan labour force.
This curriculum has been developed in adherence to the Kenya National Qualifications Framework and CBETA standards and guidelines. The curriculum is designed and organized into Units of Learning with Learning Outcomes, suggested delivery methods, learning resources, and methods of assessing the trainee’s achievement. In addition, the units of learning have been grouped in modules to concretize the skills acquisition process and streamline upskilling.
I am grateful to all expert trainers and everyone who played a role in translating the Occupational Standards into this competency-based modular curriculum.
CHAIRPERSON
TVET CDACC
ACKNOWLEDGEMENT
This curriculum has been designed for competency-based training and has independent units of learning that allow the trainee flexibility in entry and exit. In developing the curriculum, significant involvement and support were received from industry and various organizations.
I appreciate National Counselling Sector Skills Committee who enabled the development of this curriculum. I recognize with appreciation the role of the SSC in ensuring that competencies required by the industry are addressed in this curriculum.
I also thank all stakeholders in the Counselling sector for their valuable input and all those who participated in the process of developing this curriculum.
I am convinced that this curriculum will go a long way in ensuring that workers in the Counselling sector will acquire competencies that will enable them to perform their work more efficiently.
CEO/COUNCIL SECRETARY
TVET CDACC
TABLE OF CONTENTS
ABBREVIATIONS AND ACRONYMS.............................................................. viii
BASIC COUNSELLING SERVICES..................................................................... 2
PSYCHOLOGICAL FIRST AID (PFA) SERVICES.............................................. 26
ENTREPRENEURIAL SKILLS........................................................................... 29
COMMUNITY COUNSELLING......................................................................... 33
ADMINISTRATIVE SERVICES IN COUNSELLING FACILITIES...................... 39
WORK ETHICS AND PRACTICES..................................................................... 42
CAREER GUIDANCE AND COUNSELLING..................................................... 54
WORKPLACE COUNSELLING.......................................................................... 60
SPECIAL NEEDS AND DISABILITY COUNSELLING....................................... 64
MARRIAGE AND FAMILY COUNSELLING..................................................... 72
CHILD AND ADOLESCENT COUNSELLING................................................... 79
ADDICTION COUNSELLING............................................................................ 86
LOSS, GRIEF AND BEREAVEMENT COUNSELLING...................................... 93
RESEARCH IN COUNSELLING....................................................................... 101
MENTAL ILLNESSES COUNSELLING............................................................ 105
CRISIS AND TRAUMA COUNSELLING.......................................................... 112
COUNSELLING SERVICES MANAGEMENT.................................................. 118
ABBREVIATIONS AND ACRONYMS
AIDS Acquired Immunodeficiency Syndrome
BC Basic Unit
CBET Competency Based Education and Training
CDACC Curriculum Development Assessment Certification Council
CEO Council Secretary
CO Counselling
CPSY Counselling Psychology
CU Curriculum
DSM Diagnostic and Statistical Manual of Mental Disorder
HE Health
HIV Human Immunodeficiency Virus
KCPA Kenya Counselling Psychological Association
KCSE Kenya Certificate of Secondary Education
KNQA Kenya National Qualifications Authority
PESTEL Political Environmental Social Technological Economic Legal
PFA Psychological First Aid
PPE Personal Protective Equipment
PTSD Post Traumatic Stress Disorder
PSY Psychology
Q&A Questions and Answer
SSAC Sector Skills Advisory Committee
SWOT Strength Weakness Opportunity Threat
TVET Technical and Vocational Education and Training
KEY TO ISCED UNIT CODE
COURSE OVERVIEW
Counselling Level 6 qualification consists of competencies that a person must have to be licensed to provide counselling services. The counselor must be able to demonstrate underpinning knowledge and competence in supporting or enabling the use of counselling skills, carryout client assessment, provide specialized counselling care for specific mental health needs, and coordinate Installation operation, and maintenance counselling activities.
Counselling Level 6 qualification comprises of the following units of learning:
MODULAR UNIT SUMMARY
USCED Unit Code | TVET CDACC Unit Code | Units Title | Unit Duration (Hours) | Credit Factor |
MODULE I | ||||
0923 451 01A | HW/CU/CP/CR/01/5/MA | Basic Counselling Services | 260 | 26 |
0031 441 02A | HW/CU/CP/BC/02/5/MA | Communication Skills | 40 | 4 |
0611 441 03A | HW/CU/CP/BC/03/5/MA | Digital Literacy | 40 | 4 |
MODULE II | ||||
0923 451 04A | HW/CU/CP/CC/01/5/MA | Psychological First Aid (PFA) Services | 110 | 11 |
0413 441 05A | HW/CU/CP/BC/03/5/MA | Entrepreneurial Skills | 60 | 4 |
0923 451 06A | HW/CU/CP/CR/02/5/MA | Community Counselling | 110 | 11 |
MODULE III | ||||
0923 451 07A | HW/CU/CP/CR/03/5/MA | Counsellor’s Administrative Duties | 280 | 28 |
0031 451 08A | HW/CU/CP/BC/03/5/MA | Work Ethics and Practices | 40 | 4 |
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MODULE IV | ||||
0923 551 09A | HW/CU/CP/CR/01/6/MA | Client Assessment | 150 | 15 |
0923 551 10A | HW/CU/CP/CR/02/6/MA | Career Guidance and Counselling | 120 | 12 |
0923 551 11A | HW/CU/CP/CR/03/6/MA | Work Place Counselling | 110 | 11 |
0923 551 12A | HW/CU/CP/CR/04/6/MA | Special Needs and Disability Counselling | 120 | 12 |
MODULE V |
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0923 551 13A | HW/CU/CP/CR/05/6/MA | Marriage and Family Counselling | 140 | 14 |
0923 551 14A | HW/CU/CP/CR/06/6/MA | Child and Adolescent Counselling | 140 | 14 |
0923 551 15A | HW/CU/CP/CR/07/6/MA | Addiction Counselling | 130 | 13 |
0923 551 16A | HW/CU/CP/CR/08/6/MA | Loss, Grief and Bereavement Counselling | 140 | 14 |
MODULE VI |
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0111 541 17A | HW/CU/CP/CR/09/6/MA | Counselling Research Methods | 120 | 12 |
0923 551 18A | HW/CU/CP/CR/10/6/MA | Mental Illnesses Counselling | 140 | 14 |
0923 551 19A | HW/CU/CP/CR/11/6/MA | Crisis and Trauma Counselling | 130 | 13 |
0923 551 20A | HW/CU/CP/CR/12/6/MA | Counselling Services Management | 100 | 10 |
Sub Total | 2480 | 94 | ||
Industry Training | 480 | 48 | ||
GRAND TOTAL | 2960 | 296 | ||
Entry Requirements
An individual entering this course should have any of the following minimum requirements:
a) Kenya Certificate of Secondary Education (K.C.S.E.) with a minimum mean grade of C- (minus),
Or
b) Certificate in Counselling KNQF Level 5 or in related trade area;
Or
c) Any other equivalent qualification as determined by TVETA.
Trainer Qualification
Qualifications of a trainer for this course include:
a) Possession of a higher qualification than Counselling level 6 or in related trade area; and b) Licensed by TVETA.
Industrial Training
An individual enrolled in this course will be required to undergo Industrial attachment for a minimum period of 480 hours in a counselling sector. The industrial training may be taken after completion of all units for those pursuing the full qualification or be distributed equally in each unit for those pursuing part qualification. In the case of dual training model, industrial training shall be as guided by the dual training policy.
Assessment
The course shall be assessed formatively and summatively:
a) During formative assessment, all performance criteria shall be assessed based on performance criteria weighting.
b) Summative assessment shall focus more on critical aspects of the Unit of competency.
c) During summative assessment, basic and common units shall be integrated or assessed concurrently with the core units.
d) Formative and summative assessment weights shall constitute 60% and 40% of the overall score, respectively.
e) Theoretical and practical weighting for each unit of learning shall be as follows:
i) 30:70 for units in module I, module II and module III;
ii) 40:60 for units in module IV, module V and module VI
For a candidate to be declared competent in a unit of competency, the candidate must meet the following conditions:
i) Obtained at least 40% in theory assessment in formative and summative assessments.
ii) Obtained at least 50% in practical assessment in formative and summative assessment where applicable.
iii) Obtained at least 50% in the weighted results between formative assessment and summative assessment where the former constitutes 60% and the latter 40% of the overall score.
(f) Assessment performance rating for each unit of competency shall be as follows:
MARKS | COMPETENCE RATING |
80 -100 | Attained Mastery |
65 - 79 | Proficient |
50 - 64 | Competent |
49 and below | Not Yet Competent |
Y | Assessment Malpractice/Irregularities |
(g) Assessment for Recognition of Prior Learning (RPL) shall not apply in this qualification.
Certification
A candidate will be issued with a Certificate of Competency upon demonstration of competence in a core Unit of Competency. To be issued with the Kenya National TVET Certificate in Counselling Level 6, the candidate must demonstrate competence in all the Units of Competency as given in the qualification pack. Statement of Attainment certificate may be awarded upon demonstration of competence in certifiable element within a unit.
These certificates shall be issued by TVET CDACC
MODULE I
BASIC COUNSELLING SERVICES
TVET CDACC UNIT CODE: HW/CU/CP/CR/01/5/MA
ISCED UNIT CODE: 0923 451 01A
Relationship to Occupational Standards
Duration of Unit: 260 hours
Unit Description
This unit describes the competencies required to provide basic counselling services. It involves preparing to provide basic counselling services, providing basic counselling services, evaluating counselling services and terminating counselling services
Summary of learning outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Set up for counselling session | 30 |
2. | Provide basic counselling services | 100 |
3. | Evaluate counselling services | 70 |
4. | Apply Ethical principles and professional standards in counselling | 30 |
5 | Terminate counselling services | 30 |
Total | 260 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. Set up for counselling session | 1.1 Counselling venue preparation Types and use of counselling tools e.g. • Consent form • Contract form | • Observation • Oral questioning • Written tests • Audio-visual reviews |
| • Intake form 1.2 Types and use of assessment tools e.g. • Personality tests • Anxiety tests • PTSD tests • Suicidality tests | • Role plays • Case studies | |
2. Provide basic counselling services
| 2.1Introduction to counselling 2.2 Meaning of counselling 2.3Counselling concepts and principles 2.4Application of: • Human development concepts to counselling • Contextual issues • Theories of counselling e.g. psychoanalytic, behavioural and humanistic approaches • Basic counselling skills and techniques 2.5 Counselling process • Reviewing client assessment • Intake process • Collecting client’s bio data • Relationship building • Developing a counselling plan • Providing individual counselling • Providing group counselling • Providing client referral • Providing client follow up | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies | |
3.Evaluate counselling services
| 3.1 Use of evaluation tools • Types of evaluation • Client evaluation • Counselor evaluation • Counselor supervision | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays | |
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| • Case studies |
4. Apply Ethical principles and professional standards in counseling
| • • | a. Explore core ethical principles 4.2Examine different ethical theories 4.3Apply relevant codes of ethics and professional standards within the counseling field. 4.4Make Ethical Decisions: § Develop a process for identifying and analyzing ethical dilemmas. § Apply ethical principles and codes of conduct to specific situations. § Consider the potential consequences of different courses of action. Address Specific Ethical Issues in Counseling: Understand relevant laws and regulations impacting counseling practice. | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies |
5. Terminate counselling services |
| 5.1Termination process 5.2 Counselling report preparation and sharing | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies |
Suggested Methods of Instruction
• Facilitation of theory by trainer
• Demonstration of task by trainer
• Practice by trainee
• Role plays
• Case studies
• Audio-visuals presentations Recommended Resources
• Counselling venue
• Counselling tools e.g. consent form, intake form, contract form
• Assessment tools e.g. Personality tests, Psychometric tests, DSM
• Audio-visual equipment
• Training aids
• Reference materials
COMMUNICATION SKILLS
TVET CDACC UNIT CODE: HW/CU/CP/BC/02/5/MA
UNIT CODE 0031 441 02A
Relationship to Occupational Standards
This unit addresses the Unit of Competency: Apply Communication Skills
Duration of Unit: 40 hours
Unit Description
This unit covers the competencies required to apply communication skills. It involves applying communication channels, written, non-verbal, oral, and group communication skills.
Summary of learning outcomes
By the end of this unit of learning, the trainee should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Apply communication channels | 10 |
2. | Apply written communication skills | 12 |
3. | Apply non-verbal communication skills | 4 |
4. | Apply oral communication skills | 4 |
5. | Apply group communication skills | 10 |
Total | 40 | |
Learning Outcomes, Content, and Suggested Assessment Methods
Learning Outcome |
| Content | Suggested Assessment Methods |
1. Apply communication channels | 2 3 | 1.1 Communication process 1.2 Principles of effective communication 1.3 Channels/medium/modes of communication 1.4 Factors to consider when selecting a channel of communication 1.5 Barriers to effective communication 1.6 Flow/patterns of communication Sources of information Organizational policies | • Oral questions • Written assessment • Observation • Portfolio of Evidence • Practical assessment • Third party report |
2. Apply written communication skills |
| 2.1 Types of written communicati on 2.2 Elements of communicat ion 2.3 Organizatio n requirement s for written communicat ion | • Oral assessment • Written assessment • Observation • Portfolio of Evidence • Practical assessment • Third party report |
3. Apply non-verbal communication skills |
| 3.1 Utilize body language and 3.2 Nonverbal communication techniques | • Oral assessment • Written assessment |
| 3.3Apply body posture 3.1 Apply workplace dressing code | • • • | Observation Portfolio of Evidence Practical assessment |
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| • | Third party report |
4. Apply oral communication skills | 4.1 Types of oral communication pathways 4.2 Effective questioning techniques 4.3 Workplace etiquette 4.4 Active listening | • • • • • • | Oral assessment Written assessment Observation Portfolio of Evidence Practical assessment Third party report |
5. Apply group discussion skills | 5.1 Establishing rapport 5.2 Facilitating resolution of issues 5.3 Developing action plans 5.4 Group organization techniques 5.5 Turn-taking techniques 5.6 Conflict resolution techniques 5.7 Team-work | • • • • • | Oral assessemnt Written assessment Observation Portfolio of Evidence Practical assessment |
Suggested Methods of Instruction
• Discussion
• Roleplaying
• Simulation
• Direct instruction
• Demonstration
• Field trips
Recommended Resources for 25 trainees
| General Resources | Tools and Equipment | Materials and Supplies |
• | 25 Desktop computers/laptops | Mobile phones | Flashcards |
• | Internet connection |
| Flip charts |
• • | 1 Projector 1 Printer |
| 2 packets of assorted colors of whiteboard marker pens |
• | 1 Whiteboard |
| Printing papers |
• | Report writing templates |
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DIGITAL LITERACY
TVET CDACC UNIT CODE: HW/CU/CP/BC/01/5/MA
UNIT CODE 0611 441 03A
DURATION OF UNIT: 40 HOURS
Relationship to Occupational Standards
This unit addresses the unit of competency: Digital Literacy
Unit Description
This unit covers the competencies required to demonstrate digital literacy. It involves operating computer devices, solving tasks using the Office suite, accessing online/offline data and information, performing online communication and collaboration, applying cybersecurity skills and performing jobs online. It also involves applying job entry techniques.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Operate computer devices | 6 |
2.
| Solve task using office suite | 14 |
| Manage data and information | 6 |
3. | Apply cyber security skills | 4 |
4. | Online collaboration and communication | 4 |
5. | Perform online jobs | 4 |
6. | Apply job entry techniques | 2 |
| Total | 40 |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcomes | Content | Suggested Assessment Methods |
1. Operate computer devices | Theory 1.1 Computer devices 1.1.1 Definition of terms 1.1.1.1 Digital literacy 1.1.1.2 Computer systems 1.1.1.3 Information communication technology (ICT) 1.1.2 Importance of Information and Communication Technology 1.1.3 Functions and uses of computers 1.1.4 History of computers 1.1.5 Classifications of computers 1.1.6 Components of computer system 1.1.7 Computer Hardware 1.1.7.1 System unit 1.1.7.2 Input devices 1.1.7.3 Output devices 1.1.7.4 Storage Devices 1.1.7.5 Computer ports 1.1.8 Computer software 1.1.8.1 Classifications of computer software. 1.1.8.2 Operating system functions 1.1.9 Booting a computer 1.1.10 Mouse use techniques 1.1.11 Keyboard parts and uses techniques 1.1.12 Desktop customization 1.1.13 Files and folders management using operating system 1.1.14 Computer internet connection 1.1.14.1 Mobile networks/data plans | • Written assessment • Practical assessment • Interviews/ Oral questions
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| 1.1.14.2 Wireless hotspots 1.1.14.3 Cabled (Ethernet/fibre) 1.1.14.4 Dial-Up 1.1.14.5 Satellite 1.1.15 Computer external devices 1.1.15.1 Device connections 1.1.15.2 Device controls (volume controls and Display properties) Practice 1.2 Identify, assemble and connect the computer components listed in 1.1.7. 1.1.16 Computer hardware 1.1.16.1 System unit 1.1.16.2 Input devices 1.1.16.3 Output devices 1.1.16.4 Storage devices 1.1.17 Boot a computer according to booting standards/procedures 1.1.18 Customize desktop 1.1.19 Manage files and folders |
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2. Solve tasks using office suite |
2.1 Microsoft Office Suite 2.1.1 Word processing concepts 2.1.1.1 Examples of Word processing 2.1.1.2 Importance of Word processing 2.1.2 Working with word documents 2.1.2.1 Opening and closing word processor Create a new document 2.1.2.2 Save a document 2.1.2.3 Switch between open documents 2.1.3 Microsoft word screen layout |
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| Written assessment Practical assessment Oral assessment Project |
| 2.1.3.1 Set basic options/preferences 2.1.3.2 Help resources 2.1.3.3 Use of magnification/zoom tools 2.1.3.4 Display, hide built in tool bar 2.1.3.5 Using navigation tools 2.1.4 Creating word document 2.1.4.1 Editing a document 2.1.4.2 Formatting a document 2.1.4.3 Formatting text 2.1.4.4 Formatting paragraphs 2.1.4.5 Formatting page/document 2.1.5 Creating and editing tables 2.1.5.1 Editing of tables 2.1.6 Formatting tables 2.1.6.1 Border and shadings 2.1.6.2 Adjusting column width and row heights 2.1.6.3 Changing text direction 2.1.7 Inserting graphical objects 2.1.7.1 Edit and format an object 2.1.8 Mail merging 2.1.9 Document print set up 2.1.9.1 Print preview 2.1.9.2 Page layout 2.1.9.3 Paper size 2.1.9.4 Orientation 2.1.10 Printing a document 2.2 Spreadsheets concepts 2.2.1 Electronic spreadsheets 2.2.2 Importance of electronic spreadsheets 2.2.3 Components of spreadsheets 2.2.4 Applications areas of spreadsheets |
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| 2.2.5 Creating worksheets using Microsoft Excel 2.2.5.1 Parts of MS Excel Window 2.2.5.2 Cell data types 2.2.5.3 Cell referencing 2.2.5.4 Block operations 2.2.5.5 Arithmetic operators 2.2.6 Data manipulation 2.2.6.1 Basic functions and formulae 2.2.6.2 Database functionalities 2.2.6.2.1 Sorting data 2.2.6.2.2 Filtering data 2.2.6.2.3 Sub-totals 2.2.7 Editing a worksheet 2.2.8 Formatting a worksheet 2.2.9 Visual representation using charts 2.2.10 Worksheet printing 2.3 Electronic presentations 2.3.1 Meaning and importance of electronic presentations 2.3.2 Examples of an electronic presentations 2.3.3 Application areas of electronic presentation. 2.3.4 Creating presentations using Microsoft PowerPoint 2.3.4.1 Parts of MS PowerPoint Window 2.3.4.2 Open and close presentation 2.3.4.3 Creating slides 2.3.4.4 Text management 2.3.4.5 Use of magnification tools 2.3.4.6 Switch between open presentations 2.3.5 Developing a presentation 2.3.5.1 Presentation views 2.3.5.2 Slides 2.3.5.3 Master slide |
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| 2.3.6 Text 2.3.6.1 Editing text 2.3.6.2 Formatting text 2.3.7 Charts 2.3.7.1 Using charts 2.3.7.2 Organizational charts 2.3.8 Graphical objects 2.3.8.1 Insert, and manipulate object 2.3.8.2 Insert tables 2.3.8.3 Draw an object 2.3.9 Outputs preparation 2.3.9.1 Apply slides effects and transitions 2.3.9.2 Check and deliver 2.3.9.3 Spell check a presentation 2.3.9.4 Slide orientation 2.3.9.5 Slide shows navigation 2.3.10 Print presentations (slides and handouts) |
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Practice 2.4 Create Word document, 2.4.1 Insert header and footer 2.4.2 Apply document editing techniques 2.4.3 Apply formatting tools 2.4.4 Format page 2.4.5 Insert tables, graphical objects and charts. 2.4.6 Save the changes to be printed out later. 2.5 Create a workbook in Microsoft Excel 2.5.1 Use basic formulae and functions to perform calculations |
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| 2.5.2 Use editing tools such as deleting entries, insert row and columns, copying, moving, finding, replace and spell checking 2.5.3 Format the worksheet 2.5.4 Generate charts 2.5.5 Save and print Workbook 2.6 Create PowerPoint presentation slides 2.6.1 Edit and format texts and paragraphs 2.6.2 Insert objects, images, shapes and charts 2.6.3 Apply predefined PowerPoint theme 2.6.4 Add slide animations and transition effects 2.6.5 Deliver presentations |
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3. Manage data and information | Theory 3.1 Data and Information 3.1.1 Definition of terms 3.1.2 Importance and uses of data and information 3.1.3 Computer networks 3.1.3.1 Meaning and types of computer networks 3.1.4 Meaning of internet 3.1.4.1 Internet connectivity requirements 3.1.4.2 Internet Service Providers 3.1.5 Types of internet services 3.1.5.1 Communication services 3.1.5.2 Information services 3.1.5.3 File transfer 3.1.5.4 Worldwide webs services 3.1.5.5 E –commerce 3.1.5.6 Newsgroup 3.1.6 Types Internet access applications 3.1.6.1 Email Client 3.1.6.2 Web browser | • • • | Written assessment Oral assessment Practical assessment |
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| 3.1.6.3 Internet of things 3.1.6.4 Internet Protocol 3.1.7 Web browsing concepts 3.1.7.1 Key concepts 3.1.7.2 Security and safety 3.1.8 Web browsing 3.1.8.1 Using web browser 3.1.8.2 Tools and settings 3.1.8.3 Clearing cache and cookies 3.1.8.4 Uniform Resource Locator 3.1.8.5 Bookmarks 3.1.8.6 Web outputs 3.1.9 Web based search 3.1.9.1 Search 3.1.9.2 Critical evaluation of information 3.1.9.3 Copyright, data protection 3.1.10 Downloads Management 3.1.11 Performing Digital Data 3.1.12 Backup (Online and Offline) 3.1.13 Emerging issues in internet Practice 3.2 Establish an internet connection 3.2.1 Open a web browser application allow/block cookie 3.2.2 Add bookmarks/ favourites 3.2.3 Download files to a location 3.2.4 Copy URLs from a web page to another 3.3 Use search engine to find information |
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4 | Perform online communicat ion and | Theory 4.1 Communication and collaboration 4.1.1 Netiquette principles 4.1.2 Communication concepts |
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collaboratio n | 4.1.1.1 Online communities 4.1.1.2 Communication tools 4.1.2 Email concepts 4.1.2.1 importance of effective email 4.1.2.2 email types and their purposes (personal, professional) 4.1.3 Electronic Mail 4.1.3.1 Sending E-mail 4.1.3.2 Receiving E-mail 4.1.3.3 Tools and settings 4.1.3.4 Organizing E-mail 4.1.4 Digital content copyright and licenses 4.1.5 Online collaboration tools 4.1.5.1 Benefits and challenges of online collaboration tools 4.1.5.2 Online storage and productivity 4.1.5.2.1 Google Drive 4.1.5.2.2 Dropbox 4.1.5.2.3 iCloud Drive 4.1.5.3 Online meetings 4.1.5.4 Online learning environment 4.1.5.5 Online calendars (google calendars) 4.1.5.6 Social networks (Facebook/Twitter/setting) 4.1.6 Preparation for online collaboration 4.1.6.1 Common set up feature 4.1.6.2 set up 4.1.7 Mobile collaboration 4.1.7.1 Key concepts 4.1.7.2 Mobile devices 3.3 4.1.7.2 Key types of Mobile Devices |
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| 4.1.7.3 Applications 4.1.7.4 Synchronization 4.1.7.4.1 key aspects of synchronization Practice 4.2 Participate in online communities 4.3 Download software to support online collaboration tools 4.4 Upload, download, delete online files/folders 4.5 Create and send an E-mail 4.6 Set up an online meeting, share the agenda, and follow up afterward. 4.7 Share files in an online meeting 4.8 Install an application on a mobile device 4.9 Synchronize mobile devices with mail, calendar, other devices |
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5. Apply cybersecurity skills
| Theory 5.1 Data protection and privacy 5.1.1 Introduction to cybersecurity 5.1.2 Data security core principles 5.1.2.1 Data confidentiality 5.1.2.2 data integrity 5.1.2.3 data availability 5.1.3 Internet security threats 5.1.3.1 malware attacks 5.1.3.2 phishing and social engineering 5.1.3.3 distributed and denial of service 5.1.3.4 password attacks 5.1.3.5 Man-in –the –Middle attack (MitM) 5.1.3.6 Cloud and Internet of Things attacks 5.1.4 Computer threats and crimes 5.1.4.1 Environmental threats to computers and information systems | • • • | Written assessment Oral assessment Practical assessment |
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| 5.1.4.2 Physical threats to computer 5.1.4.2.1 Theft of hardware 5.1.4.2.2 Hardware failure 5.1.4.2.3 Unauthorized access to physical components of a computer system 5.1.4.2.4 Power surges and outages 5.1.5 Computer crimes 5.1.5.1 Types of computer crimes 5.1.5.2 Detection and protection against computer crimes 5.1.6 Cybersecurity control measures 5.1.6.1 Physical controls 5.1.6.2 Technical/logical (passwords, pins, biometrics) 5.1.6.3 Operational controls 5.1.7 Policies and Laws governing protection of ICT in Kenya 5.1.7.1 The computer Misuse and Cybercrimes Act No.5 of 2018 5.1.7.2 The Data Protection Act No. 24 of 2019 Practice 5.2 Create password and biometrics to prevent unauthorized access 5.3 Use Anti-virus 5.4 Apply file security 5.5 Backup data
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6 | Perform online jobs | Theory 6.1 Online jobs 6.1.1 Types of online jobs 6.1.2 Online job platforms 6.1.2.1 Remotask | • • • | Written assessment Oral assessment Practical assessment |
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| 6.1.2.2 Cloud worker 6.1.2.3 Data annotation tech 6.1.2.4 Freelance 6.1.2.5 Indeed 6.1.2.6 Oneforma 6.1.2.7 Appen 6.1.3 Online account and profile management 6.1.3.1 Types of online accounts and profiles 6.1.3.2 Creating online accounts 6.1.3.3 Managing profiles 6.1.4 Online job bidding identification 6.1.4.1 Benefits of online biding 6.1.4.2 Examples of online bidding 6.1.5 Online digital identity 6.1.6 Executing online task 6.1.6.1 Executing online task effectively 6.1.7 Management of online payment accounts 6.1.7.1 Types of online payment accounts 6.1.7.2 Online payment process 6.1.7.3 Steps for effective management Practice 6.2 Search online jobs platforms 6.3 Create an online account 6.3.1 Setup profile 6.3.2 Identify online job bidding 6.3.3 Create new project | • | Project |
7 | Apply job entry techniques | Theory 7.1 Job Entry Techniques 7.1.1 Types of job opportunities 7.1.1.1 Self-employment 7.1.1.2 Salaried employment | • • • | Written Assessment Practical assessment Oral assessment |
| 7.1.1.3 Service provision 7.1.1.4 Product development 7.1.2 Sources of job opportunities (websites 7.1.3 Functional writings 7.1.3.1 Resumes/CV building with word processing tools 7.1.3.2 Crafting effective Cover letters 7.1.4 Digital portfolios 7.1.4.1 Academic credentials 7.1.4.2 References and testimonials 7.1.4.2.1 letter of commendations 7.1.4.3 Certification participations 7.1.4.4 Awards and decorations 7.1.5 Interview skills 7.1.5.1 Introduction to interview 7.1.5.1.1 Virtual interviews 7.1.5.1.2 Phone interviews 7.1.5.1.3 Recorded video responses 7.1.5.2 Preparing for virtual interview 7.1.5.2.1 Setting up your space (quiet environment, background, lighting) 7.1.5.2.2 Technical readiness (internet connection, camera, microphone) 7.1.5.3 Professional presence on camera 7.1.5.3.1 Body language (posture, eye contact) 7.1.5.3.2 Clear and confident communication 7.1.5.3.3 Grooming for a virtual environment 7.1.5.4 Digital etiquette for virtual interviews 7.1.5.4.1 Time management (logging in early and checking connections) 7.1.5.4.2 Muting/unmuting appropriately | • | Portfolio of evidence |
| 7.1.5.4.3 Handling technical issues 7.1.5.4.4 Using chat features for technical issues 7.1.5.4.5 Closing the interview/meeting (thank the interviewer and log out promptly) Practice 7.2 Create a resume and cover letters 7.3 Using a platform Google site build a portfolio that highlights projects, skills, and accomplishments |
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Suggested Methods of Instruction
• Demonstration by the trainer
• Practical work by trainees
• Viewing of related videos
• Case study
• Role playing
• Project
• Group discussions
• Direct instruction
Recommended Resources for 25 Trainees
S/No. | Category/Item | Description/ Specifications | Quantity | Recommended Ratio (Item: Trainee) |
A | Learning Materials |
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1. | Textbooks |
| 5 pcs | 1:5 |
2. | Charts |
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3. | PowerPoint presentations | For trainer’s use |
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4. | Whiteboard |
| 1 |
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5. | Assorted color of whiteboard markers |
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6. | Printers |
| 2 |
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7. | External storage media |
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8. | Projector |
| 1 |
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9. | Whiteboard |
| 1 |
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10. | Smart board/ Smart TV (where applicable)
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B | Learning Facilities & infrastructure |
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1. | Lecture/theory room | Size?? | 1 | 1:25 |
2. | Projector |
| 1 |
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3. | Telephone |
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4. | samples of CV
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| 5 |
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5. | Assorted Flash Cards |
| 25 |
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6. | Site | Size? | 1 | 1:25 |
C | Consumable materials |
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1. | Printing Papers |
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2. | Assorted color of whiteboard marker |
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D | Tools and Equipment |
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1. | Desktop computers/laptops with the following software: i. Windows /Linux/Macintosh Operating System ii. Microsoft Office Software iii. Google Workspace Account iv. Antivirus Software |
| 15 pcs |
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2. | Internet connection | For trainer’s use |
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3. | Rolls flip charts | For trainer’s use | 1 | 1:1 |
4. | Assorted Flash Cards | For trainer’s use | 1 | 1:1 |
5. | Telephone | For trainer’s use | 1 | 1:1 |
MODULE II
PSYCHOLOGICAL FIRST AID (PFA) SERVICES
TVET CDACC UNIT CODE: HW/CU/CP/CR/02/5/MA
ISCED UNIT CODE: 0923 451 04A
Relationship to Occupational Standards
This unit addresses the unit of competency: Provide Psychological First Aid (PFA) services
Duration of Unit: 150hours
Unit Description
This unit describes the competencies required to provide psychological first aid. It involves preparing to provide psychological first aid services, providing psychological first aid services, evaluating psychological first aid services and terminating psychological first aid services.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Setting up for psychological first aid session | 70 |
2. | Provide psychological first aid services | 20 |
3. | Evaluate psychological first aid services | 10 |
4. | Terminate psychological first aid services | 10 |
Total | 110 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. Setting up for psychological first aid session | • Counselling venue preparation • Types and use of counselling tools e.g. • Consent form • Contract form • Intake form • Types and use of assessment tools e.g. | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies |
| • PFA tools • Anxiety tests • Panic disorder tests • Suicidality tests • PTSD tools |
|
2.Provide psychological first aid services | • Intervention plan development • Provision psychological services • Provision of psycho-education • Mobilization of resources • Collaborative services • Contextual issues • Implementation of client follow up • Client referrals • Application of ethical and legal standards | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies |
3.Evaluate psychological first aid services | • Use of evaluation tools • Types of evaluation • Client evaluation • Counsellor evaluation • Counsellor supervision | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies |
4.Terminate psychological first aid services | • Termination process • Psychological First Aid Services report preparation and sharing | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies |
Suggested Methods of Instruction
• Facilitation of theory by trainer
• Demonstration of task by trainer
• Practice by trainee
• Role plays
• Case studies
• Audio-visuals presentations
Recommended Resources
• Counselling venue
• Counselling tools e.g. consent form, intake form, contract form
• Assessment tools e.g. Personality tests, DSM
• Audio-visual equipment
• Training aids
• Reference materials
ENTREPRENEURIAL SKILLS
TVET CDACC UNIT CODE: HW/CU/CP/BC/04/5/MA
ISCED UNIT CODE: 0413 441 05A
Relationship to occupational standards
This unit addresses the unit of competency: Apply entrepreneurial skills
Duration of unit: 60 hours
Unit Description:
This unit covers the competencies required to apply entrepreneurial skills. It involves applying financial literacy, applying entrepreneurial concepts identifying entrepreneurship opportunities, applying business legal aspects, and developing business innovative strategies and business plans.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Apply the fundamentals of entrepreneurship in counselling. | 10 |
2. | Apply the entrepreneurial concept | 10 |
3. | Identify entrepreneurship opportunities | 5 |
4. | Apply business legal aspects | 10 |
5. | Innovate Business Strategies | 5 |
6. | Develop a counselling business plan | 20 |
Total | 40 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome |
Content | Suggested Assessment Methods |
2. Apply the fundamentals of entrepreneurship in counseling. | • Personal finance management • Balancing between needs and wants | • Observation • Project • Written assessment |
| • • • • • • • • • • • | Budget Preparation Saving management Factors to consider when deciding where to save Debt management Factors to consider before taking a loan Investment decisions Types of investments Factors to consider when investing money Insurance services insurance products available in the market Insurable risks
| • • • | Oral assessment Third party report Interviews |
2.Apply entrepreneurial concept | • • • • • • • • | Difference between Entrepreneurs and Business persons Types of entrepreneurs Ways of becoming an entrepreneur Characteristics of Entrepreneurs salaried employment and selfemployment Requirements for entry into self-employment Roles of an Entrepreneur in an enterprise Contributions of Entrepreneurship | • • • • • | Observation Project Written assessment Oral assessment Third party report
|
3.Identify entrepreneurship opportunities | • • • | Sources of business ideas Factors to consider when evaluating business opportunity Business life cycle | • • • • | Observation Project Written assessment Oral assessment |
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| • | Third party report |
4.Apply business legal aspects | • • | Forms of business ownership Business registration and | • • | Observation Project |
| • • • | licensing processing Types of contracts and agreements Employment laws Taxation laws | • • • | Written assessment Oral assessment Third party report |
5.Innovate business Strategies
| • • • • | Creativity in business Innovative business strategies Entrepreneurial Linkages ICT in business growth and development | • • • • • | Observation Project Written assessment Oral assessment Third party report |
6.Develop counseling business plan | • | q Business description q Marketing plan q Organizational/Management q plan q Production/operation plan q Financial plan q Executive summary Presentation of Business Plan |
| q Observation q Case studies q Individual/group assignments q Projects q Written tests q Oral questions q Third party report |
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|
| • | Interviews |
Suggested Methods of Instruction
• Direct instruction with active learning strategies
• Project (Business plan)
• Case studies
• Field trips
• Group Discussions
• Demonstration
• Question and answer
• Problem solving
• Experiential
• Team training
• Guest speakers
Recommended Resources for 25 Trainees
• 5 Case studies
• 5 Business plan templates
• 10 Computers
• 1 Overhead projectors
• Internet
• Video clips
• 5 Newspapers and Handouts
• 5 Business Journals
• 25 sets of Writing materials
COMMUNITY COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/03/5/MA
ISCED UNIT CODE: 0923 451 06A
UNIT DURATION: 100 Hours
Relationship to Occupational Standards
This unit addresses the unit of competency; provide community counselling
Unit Description
This unit specifies the competencies required to provide community counselling. It entails preparing to provide community counselling, carrying out community counselling, evaluating community counselling and terminating community counselling.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to provide community Counseling | 20 |
2. | Carry out community Counseling | 40 |
3. | Evaluate community Counseling | 20 |
4. | Terminate community Counseling | 20 |
Total | 100 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. Prepare to Provide community Counseling
| 1.1 Introduction to community counseling 1.1.1 Definition of terms: Ø Community Ø Norms Ø Culture 1.1.2 Roles of counselors in the community 1.1.3 Factors influencing community counseling | • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews • Role plays
|
| 1.1.4 Importance of community counseling 1.1.5 Community counseling Theory Ø Labeling theory 1.2 Community Counseling venue preparation 1.2.1 Factors to consider when preparing community counseling venue 1.3 Identification of community counseling contract form 1.4 Community counseling tools 1.4.1 Types of community counselling assessment tools Ø Diagnostic Statistical Manual (DSM 5- TR) Ø International Classification of Diseases (ICD) Ø Post -Traumatic Stress Disorder (PTSD) tests 1.4.1 Uses of community counseling assessment tools 1.5 Identification of treatment plan 1.6 Community underling issues |
|
|
1. Carry out community Counseling
| 2.1 Establishment of rapport 2.1.1 Ccharacteristics of a good therapeutic relationship 2.2 Completion of Contract and Intake forms 2.2.1 Importance of completing contract and intake forms | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
| 2.3 Administration of Assessment tools 2.4 Determination Assessment outcome 2.4.1 Analysis of assessment outcome 2.4.2 Importance of analyzing assessment outcome 2.5 Completion of treatment plan 2.6 Conducting community counseling session 2.6.1 Types of services Ø Debriefing Ø Support services Ø Mental health awareness Ø Rehabilitation services Ø Crisis Preventive and outreach 2.7 Ongoing reassessment Ø Importance of client exploration 2.8Importance of maintaining client-counselor relationship 2.1 Facilitating client referral
|
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2. Evaluate community Counseling
| 3.1 Evaluation of community counseling 3.1.1 Types of evaluation tools ü Questionnaires ü Observation ü Portfolios ü Rating scales ü checklist 3.1.2 Types of evaluation | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
| ü Outcome ü Impact ü Psychological ü Summative ü Formative 3.1.3 Client evaluation 3.2 Preparation of Evaluation report 3.3 Documentation of community records Ø Importance of Documentation |
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4. Terminate community Counseling
| 4.1 Reviewing of community counseling goals 4.2 Termination process 4.2.1 Types of termination ü Client initiated ü Counsellor initiated 4.3 Providing continuum of care Ø Psycho education Ø Referral for medical services Ø Referral for legal services Ø Outreach services
| • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
MODULE III
ADMINISTRATIVE SERVICES IN COUNSELLING FACILITIES
TVET CDACC UNIT CODE: HW/CU/CP/CR/04/5/MA
ISCED UNIT CODE: 0923 451 07A
Relationship to Occupational Standards
This unit addresses the unit of competency: Perform administrative duties for counselling services
Duration of Unit: 280 hours
Unit Description
This unit describes the competencies required to perform administrative duties in the provision of counseling services. It involvespreparing to perform administrative duties in counseling services, performing administrative duties in counseling services and evaluating performance of administrative duties
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to perform administrative duties in counselling services | 85 |
2. | Perform administrative duties in counselling services | 100 |
3. | Evaluate performance of administrative duties | 95 |
Total | 280 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods | ||
• Prepare to perform administrative duties in counseling services | • Development of work plans and budgets • Requisition of materials and supplies • Mobilization of resources • Application of ethical and legal standards | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays | ||
|
|
|
| • Case studies |
• | Perform administrative duties in counseling services | • • • • | Overview of: • Day to day operations • Implementation of policies • Human resource management • Financial literacy and management • Marketing, sales and advocacy • Networking • Management of supplies and stock • Occupational safety and health adherence Counsellor supervision enforcement Counselling services regulations implementation Preparation and sharing of management reports | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies |
• | Evaluate performance of administrative duties | • • • • • • • | Use of evaluation tools • Continuous monitoring and evaluation • Record keeping Types of evaluation Self-evaluation Staff evaluation Clients evaluation Visitors evaluation Senior management evaluation | • Observation • Oral questioning • Written tests • Audio-visual reviews • Role plays • Case studies |
Suggested Methods of Instruction
• Facilitation of theory by trainer
• Demonstration of task by trainer
• Practice by trainee
• Role plays
• Case studies
• Audio-visuals presentations
Recommended Resources
• Counselling venue
• Counselling tools
• Assessment tools
• Audio-visual equipment
• Reference materials
• Training aids\
WORK ETHICS AND PRACTICES
TVET CDACC UNIT CODE: HW/CU/CP/BC/03/5/MA
ISCED UNIT CODE: 0031 451 08 A
Relationship to Occupational Standards
This unit addresses the Unit of Competency: Apply work ethics and practices.
Duration of Unit: 50 hours
Unit Description
This unit covers competencies required to apply work ethics and practices. It involves the ability to: conduct self-management, promote ethical work practices and values, promote teamwork, manage workplace conflicts, maintain professional and personal development, apply problem-solving, and promote customer care.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Apply self-management skills | 10 |
2. | Promote ethical practices and values | 5 |
3. | Promote Teamwork | 5 |
4. | Maintain professional and personal development | 10 |
5. | Apply Problem-solving skills | 5 |
6. | Promote Customer care. | 15 |
Total | 50 | |
Learning Outcomes, Content, and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. Apply selfmanagement skills | ● Self-awareness ● Formulating personal vision, mission, and goals ● Healthy lifestyle practices | ● Observation ● Written assessment ● Oral assessment ● Third party reports |
| ● Strategies for overcoming work challenges ● Emotional intelligence Coping with Work Stress. Assertiveness versus aggressiveness and passiveness ● Developing and maintaining high self-esteem ● Developing and maintaining positive self-image ● Time management ● Setting performance targets ● Monitoring and evaluating performance targets | ● Portfolio of evidence ● Project ● Practical |
2. Promote ethical work practices and values | ● Integrity ● Core Values, ethics and beliefs ● Patriotism ● Professionalism ● Organizational codes of conduct ● Industry policies and procedures | ● Observation ● Written assessment ● Oral assessment ● Third party reports ● Portfolio of evidence ● Project ● Practical |
3. Promote Teamwork
| Types of teams Team building Individual responsibilities in a team Determination of team roles and objectives Team parameters and relationships Benefits of teamwork Qualities of a team player Leading a team Team performance and evaluation Conflicts and conflict resolution Gender and diversity mainstreaming Developing Healthy workplace relationships Adaptability and flexibility Coaching and mentoring skills | ● Observation ● Written assessment ● Oral assessment ● Third party reports ● Portfolio of evidence ● Project ● Practical |
4. Maintain professional and personal development | ● Personal vs professional development and growth ● Avenues for professional growth ● Recognizing career advancement ● Training and career opportunities ● Assessing training needs ● Mobilizing training resources ● Licenses and certifications for professional growth and development ● Pursuing personal and organizational goals ● Managing work priorities and commitments ● Dynamism and on-the-job learning | ● Observation ● Written assessment ● Oral assessment ● Third party reports ● Portfolio of evidence ● Project ● Practical |
5. Apply Problem- solving skills
| ● Causes of problems ● Methods of solving problems ● Problem-solving process ● Decision making ● Creative thinking and critical thinking process in development of innovative and practical solutions | ● Observation ● Written assessment ● Oral assessment ● Third party reports ● Portfolio of evidence ● Project ● Practical |
6. Promote Customer Care | ● Identifying customer needs ● Qualities of good customer service ● Customer feedback methods ● Resolving customer concerns ● Customer outreach programs ● Customer retention | ● Observation ● Written assessment ● Oral assessment ● Third party reports ● Portfolio of evidence ● Project ● Practical |
Suggested Methods of Instruction
● Instructor lead facilitation of theory using active learning strategies.
● Demonstrations
● Simulation/Role play
● Group Discussion
● Presentations
● Projects
● Case studies
● Assignments
Recommended Resources for 25 Trainees
● Computers
● Stationery
● Charts
● Video clips
● Audio tapes
● Radio sets
● TV sets
● LCD projectors
MODULE IV
CLIENT ASSESSMENT
TVET CDACC UNIT CODE: HW/CU/CP/CR/01/6/MA ISCED UNIT CODE: 0923 551 09A
UNIT DURATION: 150Hours
Relationship to Occupational Standards
This unit addresses the Unit of learning: Conduct client assessment
Unit Description
This unit specifies the competencies required to conduct client assessment which is the second step during the counselling process. It entails preparing to conduct client assessment, carrying out client assessment, evaluating client assessment and terminating client assessment.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to conduct client assessment | 40 |
2. | Carry out client assessment | 60 |
3. | Formulate psychological diagnosis | 20 |
4. | Evaluate client assessment | 10 |
5. | Prepare assessment report | 10 |
6. | Refer and follow up on client progress | 10 |
Total | 150 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1.Prepare to conduct client assessment | 1.1 Introduction to psychological testing and assessment | • Observation • Oral questioning |
| 1.1.1 Technical issues in psychological testing and assessment 1.1.2 Forms and methods of psychological testing and assessment 1.1.3 Psychological testing and assessment process 1.1.4 Importance of assessment 1.2 Selection Counselling venue selection Ø Factors to consider in counselling venue selection 1.3 Setting up Counselling venue 1.4 Identification of contract form 1.4.1 Components of Assessment contract Ø Consent form Ø Client bio data Ø Terms of engagement Ø Payment mode Ø Number of sessions 1.5 Acquisition of assessment tools 1.5.1 Types and uses of client assessment tools Ø Psychometric tests Ø Personality tests | • • • • | Written tests Case studies Audio-visual reviews Role plays |
| Ø Diagnostic Statistical Manual (DSM5-TR) Ø Self-esteem assessment tools Ø Post-Traumatic Stress Disorder (PTSD) assessment tools Ø Anxiety inventories Ø Suicidal tests Ø Depression tools 1.5.2 Factors to consider in choice of assessment tools
|
|
2.Carry out client assessment | 2.1 Rapport building 2.2 Completion of assessment contract for 2.3 Structuring counselling sessions 2.4 Administration of assessment tools 2.5 Interpretation of assessment scores Ø Analysis of assessment outcome Ø Importance of analyzing assessment outcome 2.6 Preparation of Assessment reports | • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews • Role plays |
3.Formulate counselling diagnosis | 2.1 Counselling issues in diagnosis 2.2 diagnosis Process 2.3 treatment plan 2.4 Assessment report | 3. Practical Assessment 4. Third party report 5. Portfolio of evidence |
|
| 6. Written assessment 7. Audio-visual reviews 8. Role plays 9. Case studies |
4.Evaluate client assessment | 1.1 Interpretation of assessment reports 1.2 Counselling recommendations 1.3 Facilitation of counseling referrals 1.4 Maintaining of client assessment records Ø Evaluation report Ø Importance of Documentation | • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews • Role plays |
5.Terminate client assessment.. | 5.1. Introduction to Client Assessment Reports Purpose and importance of assessment reports Role in case management and intervention planning 5.2 Components of an Assessment Report Client identifying information Reason for referral / presenting issue | • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews • Role plays |
| Background and history (social, medical, psychological, educational, etc.) Observations and behavioural presentation Assessment tools used Analysis and interpretation of findings Summary and clinical impressions Recommendations / next steps 5. 3: Information Gathering Techniques Effective interviewing skills Building rapport and trust with clients Using standardized assessment tools Working with clients from diverse backgrounds Collaboration with family members and other professionals 5. 4: Writing the Report Structuring the report logically Using objective and professional language Writing clearly and concisely Balancing description and analysis |
| |
| Avoiding bias and judgment Sample formats and templates Editing and proofreading Peer review and supervision feedback Confidentiality and secure storage 5. 5: Ethical and Legal Considerations Informed consent and client rights Documentation standards Handling sensitive or high-risk information Legal implications of assessment reports |
|
|
6. Refer and follow up on client progress
| • client referral form • Client referral process • Conditions for referral • Follow up process • Continuum Care • Termination process • Assessment report preparation and dissemination | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• Instruction room
• 25 Lecture chairs
• Adequate Training aids
CAREER GUIDANCE AND COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/02/6/MA
ISCED UNIT CODE: 0923 551 10A
UNIT DURATION: 120 Hours
Relationship to Occupational Standards
This unit addresses the unit of competency; Provide career guidance and counselling
Unit Description
This unit specifies the competencies required to provide career guidance and counselling. It entails preparing to provide career guidance and counselling, carrying out career guidance and counselling, evaluating career guidance and counselling and terminating career guidance and counselling.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to Provide Career Guidance and Counselling | 40 |
2. | Carry out Career Guidance and Counselling | 40 |
3. | Evaluate Career Guidance and Counselling | 20 |
4. | Terminate Career Guidance and Counselling | 20 |
Total | 120 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
| 54
|
|
1.Prepare to Provide Career Guidance and Counselling | 1.1 Introduction to guidance and counselling 1.1.1 Definition of terms: Ø Career Ø Vocation Ø Guidance 1.1.2 Goals of career guidance and counselling 1.1.3 Factors to consider when choosing your career 1.1.4 Career development Theories Ø Bandura social cognitive theory 1.1.5 Importance of career guidance and counselling 1.2 Guidance and Counselling venue preparation Ø Factors to consider when preparing guidance and counselling venue 1.3 Guidance and counselling contract form 1.4 Guidance and counselling tools | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
| 1.1.1 Types of guidance and counselling assessment tools Ø Psychometric tools Ø Myers and Briggs Temperament Indicator (MBTI) Ø Realistic Investigative Artistic Social Enterprising Conventional (RIASEC) Model 1.1.2 Uses of guidance and counselling assessment tools |
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2. Carry out Career Guidance and Counselling | 2.1 Establishment of rapport Ø characteristics of a good therapeutic relationship 2.2 Completion of Contract and Intake forms Ø Importance of completing contract and intake forms 2.3 Administration of Assessment tools | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
| 2.4 Determination of Assessment outcome 2.4.1 Analysis of assessment outcome 2.4.2 Importance of analyzing assessment outcome 2.5 Conducting guidance and counselling session 2.6 Ongoing client reassessment Ø Importance of client exploration 2.7 Facilitate client referral |
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3. Evaluate Career Guidance and Counselling | 3.1 Evaluation guidance and counselling outcome 3.1.1 Types of evaluation tools ü Questionnaires ü Observation ü Portfolios ü Rating scales ü checklist 3.1.2 Types of evaluation ü Outcome ü Impact ü Psychological ü Summative ü Formative | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
| 3.1.3 Client evaluation 3.2 Preparation of Evaluation report 3.3 Documentation of guidance and counselling records 3.3.1 Importance of Documentation |
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4. Terminate Career Guidance and Counselling | 1.1 Reviewing of guidance and counselling goals 1.2 Termination process 4.2.1 Types of termination ü Client initiated ü Counsellor initiated 4.3 Providing continuum of care Ø Psycho education Ø Referral for medical services Ø Referral for legal services Ø Outreach services | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aid
WORKPLACE COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/03/6/MA ISCED UNIT CODE: 0923 551 11A
UNIT DURATION: 110 Hours
Relationship to Occupational Standards
This unit addresses the unit of learning: Provide workplace counselling
Unit Description
This unit describes the competencies required by a counsellor to provide workplace counselling. It involves competencies for assessing the client, developing treatment plan, providing employee wellness program, psycho education and debriefing. Additionally, it includes counselling for stress and burn out, managing referral process and providing continuum of care1.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare for workplace counselling | 20 |
2. | Conduct assessment for work place counselling | 20 |
3. | Carry out workplace counselling | 30 |
4. | Conduct employee assistance program | 20 |
5. | Evaluate workplace counselling | 10 |
6. | Terminate workplace counselling | 10 |
Total | 110 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. Prepare for workplace counselling
| 9.1 Counselling venue preparation 9.2 counselling contract 9.3 assessment 9.4 Counselling process 9.5 Types and use of workplace counselling tools | q q q q q | Practical Assessment Third party report Portfolio of evidence Written assessment Audio-visual reviews |
|
| q | Role plays |
|
| q | Case studies |
2.Conduct assessment for workplace counselling | 2.1 Client Biodata form 2.2 Psychological Assessment 2.3 Types of assessment tools | q q q | Practical Assessment Third party report Portfolio of evidence |
|
| q | Written assessment |
|
| q | Audio-visual reviews |
|
| q | Role plays |
|
| q | Case studies |
3.Provide workplace counselling
| 1.1 organizational psychology 1.2 treatment plan 1.3 Counselling theories 1.4 Human development theories 1.5 Contextual issues 1.6 Relationship building 1.7 Process of counselling 1.8 continuum of care 1.9 client referral | q q q q q q q | Practical Assessment Third party report Portfolio of evidence Written assessment Audio-visual reviews Role plays Case studies |
4. Conduct Employee Assistance Programs | 4.1 Employee Assistance Program (EAP) Ø Induction Ø Team building Ø Career development Ø Psycho-education | q q q q q | Practical Assessment Third party report Portfolio of evidence Written assessment Audio-visual reviews |
| Ø Mentorship Ø Coaching Ø Stress and burnout management Ø Psychological debriefing Ø Life skills Ø Conjoint counselling | q q | Role plays Case studies |
5.Evaluate workplace counselling service
| 1.1 Use of evaluation tools 1.2 Types of evaluation Ø Client evaluation Ø Counsellor evaluation 1.3 ethical and legal issues in counselling | q q q q | Practical Assessment Third party report Portfolio of evidence Written assessment |
|
| q | Audio-visual reviews |
|
| q | Role plays |
|
| q | Case studies |
6.Terminate workplace counselling service |
2. Termination process 2.1 Assessment report preparation and dissemination | q q q | Practical Assessment Third party report Portfolio of evidence |
|
| q | Written assessment |
|
| q | Audio-visual reviews |
|
| q | Role plays |
|
| q | Case studies |
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
SPECIAL NEEDS AND DISABILITY COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/04/6/MA ISCED UNIT CODE: 0923 551 12A
UNIT DURATION: 120 Hours
Relationship to Occupational Standards
This unit addresses the unit of learning: provide special needs and disability counselling.
Unit Description
This unit specifies the competencies required to provide special needs and disability counselling. It entails preparing to provide special needs and disability counselling, carrying out special needs and disability counselling, evaluating special needs and disability counselling and terminating special needs and disability counselling.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to Provide Special Needs and Disability Counselling | 40 |
2. | Carry out Special Needs and Disability Counselling | 40 |
3. | Evaluate Special Needs and Disability Counselling | 20 |
4. | Terminate Special Needs and Disability Counselling | 20 |
Total | 120 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1.Prepare to provide Special Needs and Disability Counselling | 1.1 Introduction to special need and disability counseling | • Observation • Oral questioning • Written tests |
| 1.1.1 Meaning of special need and disability 1.1.2 Categories of special needs Ø Refugees and displaced persons Ø Orphans Ø Abled differently Ø Terminally ill persons Ø Marginalized people 1.2 Identification of special needs and disability Counselling venue/room 1.3 Setting up of special needs and disability counselling venue/room 1.4 Rapport building with the parent/guardian 1.5 Conducting Parental intake interview 1.6 Identification of Parental Informed Consent Form 1.7 Identification of special needs and disability assessment tools | • • • | Case studies Audio-visual reviews Role plays
|
| 1.7.1 Types and use of special needs and disability counselling tools Ø Diagnostic Statistical Manual (DSM-5-TR) Ø Personality tests Ø Post-Traumatic Stress Disorder (PTSD) tests Ø Intelligence Tests Ø Kaufman Assessment Battery for Children (K- ABC) Ø Differential Ability scales (DAS) Ø Woodcock- Johnson II (WTII) Ø Performance, Portfolio and Authentic Assessment Ø Peer appraisal techniques Ø Measuring study, habits, interests and attitudes |
|
| Ø Adult Disability Assessment tools Ø Rapid Assessment of Disability (RAD) 1.7.2 Factors to consider in choice of assessment tools |
|
2. Carry out Special Needs and Disability Counseling
| 2.1 Maintaining rapport with client 2.2 Completing contract form 2.3 Administration of assessment tools Ø Important characteristics of a good therapeutic relationship 2.4 Determination of assessment outcome 2.5 Completion of treatment plan 2.6 Counselling session 2.6.1 Counselling services in special need and disability Ø Debriefing Ø Self-awareness
2.7 Parent feedback session 2.7.1 Meaning and importance of parent feedback session 2.8 Ongoing client reassessment | • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews • Role plays
|
| Ø Importance of client exploration 2.9 Significance of maintaining client-counselor relationship 2.10 Facilitating referrals Ø Reasons for referral |
|
|
3. Evaluate Special Needs and Disability Counseling
| 3.1 Determination of special needs and disability counselling 3.2 Parent consultation session Ø Reasons for conducting parent consultation session 3.3Review of counselling session outcome 3.1 Preparation of client progress report 3.2 Documentation of evaluation report | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
4. Terminate Special Needs and Disability Counseling
| 4.1 Review of special needs and disability counselling goals 4.2 Termination process 4.2.1 Types of termination ü Client initiated ü Counsellor initiated 4.3 Providing continuum of care Ø Psycho education Ø Referral for medical services Ø Referral for legal services Ø Outreach services | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
|
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
MODULE V
MARRIAGE AND FAMILY COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/05/6/MA ISCED UNIT CODE: 0923 551 13A
UNIT DURATION: 140 Hours
Relationship to Occupational Standards
This unit addresses the unit of learning; provide marriage and family counselling
Unit Description
This unit specifies the competencies required to provide marriage and family counselling. It entails preparing to provide marriage and family counselling, carrying out marriage and family counselling, evaluating marriage and family counselling and terminating marriage and family counselling.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to offer marriage and family counselling | 30 |
2. | Conduct assessment for marriage and family counselling | 30 |
3. | Carry out marriage and family counselling | 50 |
4. | Evaluate marriage and family counselling | 20 |
5. | Terminate marriage and family counselling | 10 |
Total | 140 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
| 72
|
|
1. | Prepare to offer marriage and family counselling | 1.1 Iintroduction to marriage and family counselling 1.1.1 Definition of terms: Ø Marriage Ø Family 1.1.2 Types of: Ø Marriages Ø Families 1.1.3 Goals of marriage and family counselling 1.1.4 Importance of marriage and family counselling 1.1.5 Theories of marriage and family counselling Ø Structuralfunctional theory Ø Bowen theory 1.2 Identification of counselling room/venue 1.3 Setting up Counselling venue/room 1.4 Identification of Marriage and family counselling contract form 1.4.1 Significance of client contract | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
|
1.5 Identification of marriage and family assessment tools 2.6.1 Types of marriage and family counselling tools Ø Diagnostic Statistical Manual (DSM 5-TR) Ø Anxiety inventories Ø Suicidal tests Ø Panic tests Ø Behavior Checklists Ø Patient Health Questionnaire (PHQ) Ø Genogram 2.6.2 Factors to consider in choice of assessment tools 2.6.3 Uses of marriage and family counselling tools 2.7 Identification of treatment plan Ø Factors to consider when choosing a treatment plan Ø Component of a treatment plan |
|
3 | Carry out marriage and family counselling | 3.1 Rapport building in marriage and family counselling 3.1.1 Important characteristics of a good therapeutic relationship 3.2 Administration of marriage and family assessment tools 3.3 Determination of marriage and family assessment outcome ØAnalysis of assessment outcome Ø Importance of analyzing assessment outcome 3.4 Completion of treatment plan 3.5 Conducting of marriage and counselling sessions 3.5.1 Types of marriage and family counselling ØPremarital Couple/marriage Parental ØFamily Providing psycho- education 3.6 Carrying out marriage ongoing reassessment 3.7 Maintaining Client-counsellor relationship | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
|
| 3.8 Facilitating client referral |
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|
4 | Evaluate marriage and family counselling | 3.1 Evaluation Marriage and family counseling session outcome 3.1.1 Use of evaluation tools 3.1.2 Types of evaluation ü Outcome ü Impact ü Psychological ü Summative ü formative 3.1.3 Client evaluation 3.2. Preparation of marriage and family counselling evaluation report Ø Preparation and sharing
3.3 Documentation of marriage and family counselling records Ø Importance of records keeping in marriage and family counselling | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
4 Terminate marriage and family counselling | 4.1 Reviewing of marriage and family counselling outcome goals
4.2 Termination process 4.2.1 Types of termination ü Client initiated ü Counsellor initiated 4.3 Providing continuum of care Ø Psycho education Ø Referral for medical services Ø Referral for legal services Ø 4.4 Outreach services | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays | |
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
CHILD AND ADOLESCENT COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/06/6/MA ISCED UNIT CODE: 0923 551 14A
UNIT DURATION: 140 Hours
Relationship to Occupational Standards
This unit addresses the unit of learning; Provide child and adolescent
Unit Description
This unit specifies the competencies required to provide adolescent counselling. It entails preparing to provide child and adolescent counselling, carrying out child and adolescent counselling, evaluating child and adolescent counselling and terminating child and adolescent counselling.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to provide adolescent counselling | 30 |
2. | Carry out adolescent counselling | 70 |
3. | Evaluate adolescent counselling | 20 |
4. | Terminate adolescent counselling | 20 |
Total | 140 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. 1. Prepare to provide child and adolescent counselling | 1.1 Introduction to child and adolescent counselling 1.1.1 Meaning of terms; Ø Child | • Observation • Oral questioning • Written tests • Case studies |
| Ø Adolescent 1.1.2 Importance of child and adolescent counselling 1.1.3 Child growth and development theories Ø Psychodynamic. Ø Cognitive Ø Behavioral Ø Humanistic 1.2 Identification of child and adolescent Counselling venue/room 1.3 Setting up of child and adolescent Counselling venue/room 1.4 Rapport building with the parent/guardian 1.5 Conducting Parental intake interview 1.6 Identification of Parental informed consent form 1.7 Child and adolescent assessment tools 1.7.1 Types and use of child and adolescent counselling tools Ø Diagnostic Statistical Manual (DSM) Ø Relationship tools Ø Parenting/parental | • • | Audio-visual reviews Role plays |
| tools: parent stress scale, parental bonding scales, parenting questionnaire Ø Strength and difficulty questionnaire Ø Suicide scale Ø Child Health Questionnaire Ø Impact of event scale Ø Child PTSD Scale for DSM Ø Child depression Inventory 1.7.2 Factors to consider in choice of assessment tools |
|
|
2. carry out child and adolescent counselling | 2.2 Conduct Initial meeting/contact with the child or adolescent 2.3 Rapport with child or adolescent 2.4 Administration of assessment tools Ø Important characteristics of a good therapeutic relationship 2.4 Conducting Parent feedback session | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
| 2.4.1 Meaning and importance of parent feedback session 2.5 Preparation for child and adolescent referrals Ø Reasons for referrals 2.6 Development of child and adolescent treatment plan Ø Factors to consider when choosing a treatment plan 2.7 Structuring child and adolescent counselling session 2.7.1 Counselling services in child and adolescent counselling: Ø Psycho education Ø Life skills training Ø Vocational/career guidance Ø Coaching and mentorship Ø Loss, grief and trauma counselling 2.8 Maintain client-counsellor relationship |
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3.Evaluate child and adolescent counselling | 3.1 Carrying out ongoing child and adolescent reassessment 3.2 Conduct Parent consultation session | • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews |
| 3.3 Review of child and adolescent Counseling session outcome 4.1.1 Analysis of assessment outcome 4.1.2 Importance of analyzing assessment outcome 4.1.3 Types of evaluation tools Ø Questionnaires Ø Observation Ø Portfolios Ø Rating scales Ø checklist 4.1.4 Types of evaluation ü Outcome ü Impact ü Psychological ü Summative ü formative 4.1.5 Client evaluation 4.2 Conduct parent/teacher conference 4.3 Preparation of client progress report 4.4 Documentation of report | • | Role plays |
4.Termination of child and adolescent counselling service | 4.1 Review of marriage and family counselling outcome goals
4.2 Termination process 4.2.1 Types of termination ü Client initiated ü Counsellor initiated 1.1 Providing continuum of care Ø Psycho education Ø Referral for medical services Ø Referral for legal services Ø Outreach services
| • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
ADDICTION COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/07/6/MA ISCED UNIT CODE: 0923 551 15A
UNIT DURATION: 130 Hours
Relationship to Occupational Standards
This unit addresses the unit of learning; Provide addiction counselling
Unit Description
This unit specifies the competencies required to provide addiction counselling. It entails preparing to provide addiction counselling, carrying out addiction counselling, evaluating addiction counselling and terminating addiction counselling.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to provide addiction counselling | 40 |
2. | Conduct assessment for addiction | 30 |
3. | Carry out addiction counselling | 40 |
4. | Evaluate addiction counselling | 10 |
5. | Terminate addiction counselling | 10 |
Total | 130 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
| 86
|
|
1. | Prepare to offer addiction counselling | 1.1 Introduction to addiction counselling 1.1.1 Definition of key terms Ø Addiction Ø Withdrawal syndrome Ø Relapse Ø Rehabilitation Ø Dependency 1.1.2 Importance of addiction counselling 1.1.3 Types of addiction 1.1.4 Effects of addictions 1.1.5 Prevention of addiction 1.1.6 Factors contributing to need for addiction counselling 1.2 Addiction Counselling venue preparation 1.2.1 Factors to consider when selecting addiction counselling venue 1.3 Identification of contract form 1.3.1 Components of addiction counselling contract Ø Name Ø Age Ø Education level Ø Occupation Ø Gender Ø Contacts Ø Position of birth | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
| Ø Significant contact 1.3.2 Importance of client contract 1.4 Selection of addiction Counselling tools 1.4.1 Types of addiction Counselling tools Ø Diagnostic and Statistical Manual of Mental Disorders (DSM5-TR) Ø Anxiety inventories Ø Suicidal tests Ø Panic tests Ø Behavioral Checklists Ø Michigan Alcoholism Screening Test (MAST) Ø CAGE questionnaire, Drug Abuse Screening Test (DAST) Ø Alcohol, Smoking and Substance Involvement Screening Tests. (ASSIST) Ø Addiction Severity Index (ASI) Ø Washington Alcohol Screening Inventory (WASI) Ø Alcohol Use Disorders Identification Tests (AUDIT) |
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| 1.4.2 Factors to consider in choice of assessment tools 1.4.3 Uses of addiction counselling tools 1.5 Identification of treatment plan form 1.5.1 Components of treatment plan Ø Assessment Ø Goals Ø Interventions Ø Timeline Ø Evaluation Ø Modifications 1.5.2 Factors to consider when choosing a treatment plan |
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2. | Conduct client assessment | q Conducting Assessment q Diagnosis client q Types of assessment tools | q q q | Practical Assessment Third party report Portfolio of evidence |
|
|
| q | Written assessment |
|
|
| q | Audio-visual reviews |
|
|
| q | Role plays |
|
|
| q | Case studies |
3. | Carry out addiction counselling | 2.1 Rapport building in addiction counselling 2.2 Addiction counselling contract completion 2.2.1 Significance of completing addiction contract form 2.3 Administration of assessment tools |
| • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews • Role plays |
| 2.4 Determination of assessment outcome Ø Analysis of assessment outcome Ø Importance of analyzing assessment outcome 2.5 Completion of treatment plan 2.6 Conduction of addiction counselling 2.7 Ongoing client re-assessment 2.8 Significance of maintaining Client-counsellor relationship 2.9 Facilitating client referral |
|
4. Evaluate addiction counselling | 3.1 Evaluation of addiction counselling services 3.1.1 Types of evaluation tools ü Questionnaires ü Observation ü Portfolios ü Rating scales ü checklist 3.1.2 Types of evaluation ü Outcome ü Impact ü Psychological ü Summative ü formative 3.1.3 Client evaluation | • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews • Role plays |
|
| 3.2. Evaluation report Ø Preparation and sharing 3.3 Documentation of addiction counselling evaluation reports Ø Importance of records keeping in counselling
|
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5. | Termination of addiction counselling service | 4.1 Review of outcome goals 4.2Termination process 4.2.1Types of termination ü Client initiated ü Counsellor initiated 4.1 Determining continuum of care Ø Psycho-education Ø Referral for medical services Ø Referral for legal services Ø Outreach services Ø psychospiritual | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
| Ø nutritional Ø Economic support |
| ||
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
LOSS, GRIEF AND BEREAVEMENT COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/08/6/MA
ISCED UNIT CODE: 0923 551 16A
UNIT DURATION: 140 Hours
Relationship to Occupational Standards
This unit addresses the unit of learning: Provide loss, grief and bereavement counselling
Unit Description
This unit specifies the competencies required to provide Loss, grief and bereavement counselling. It entails Prepare to provide Loss, grief and bereavement counselling, carrying out Loss, grief and bereavement counselling, evaluating Loss, grief and bereavement counselling and terminating to provide Loss, grief and bereavement counselling.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to provide Loss, grief and bereavement counselling | 40 |
2. | Carry out Loss, grief and bereavement counselling | 40 |
3. | Evaluate Loss, grief and bereavement counselling | 10 |
4. | Terminate Loss, grief and bereavement counselling | 10 |
5. | Prepare to provide Loss, grief and bereavement counselling | 40 |
Total | 140 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. Prepare to provide Loss, grief and bereavement counselling | 1.1 Introduction to loss, grief and bereavement counselling 1.1.1 Definition of terms Ø Loss Ø Grief Ø Bereavement 1.1.2 Goals of grief counselling 1.1.3 Types of losses 1.1.4 Manifestation of grief 1.1.5 Theories of grief Ø Attachment theory Ø Psychoanalytic Ø Psychosocial 1.1.6 Stages of grief Ø Elizabeth Kubler Ross
1.1.7 Factors that hinder grief counselling 1.1.8 Importance of loss, grief and bereavement counselling 1.2 Identification of Counselling venue 1.3 Setting up Loss, grief and bereavement counselling venue/room 1.4 Loss, grief and bereavement counselling contract | • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews • Role plays |
| Ø Significance of client contract
1.5 Loss, grief and bereavement assessment tools 1.5.1 Types and use of loss, grief and bereavement counselling tools Ø Diagnostic Statistical Manual (DSM) Ø Traumatic Stress Disorder (PTSD)tests Ø International Classification ofDiseases-11th edition (ICD- 11) Prolonged Grief Disorders Scale Grief Experiences Questionnaire 1.5.3 Factors to consider in choice of assessment tools 1.6 Content of treatment plan 1.7 Meaning of referrals forms |
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2. | Carry out Loss, grief and bereavement counselling | 2.1 Establishment of rapport 2.1.1 Ccharacteristics of a good therapeutic relationship 2.2 Completion of Contract and Intake Forms Ø Importance of completing contract and intake forms 2.3 Administration of Assessment Tools 2.5 Determination Assessment Outcome 2.5.1 Analysis of assessment outcome 2.5.2 Importance of analyzing assessment outcome 2.6 Completion of treatment plan 2.7 Conducting Loss, grief and bereavement counselling session 2.6.1 Types of services Ø Psychological debriefing in Loss and grief counsel - ling Ø Conflict management | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
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| Ø Coping mechanisms 2.7 Ongoing client reassessment Ø Importance of client exploration 2.8 Importance of maintaining client-counsellor relationship 2.9 Facilitating client referral
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3. | Evaluate Loss, grief and bereavement counselling | 3.1 Evaluation of loss, grief and bereavement counselling 3.1.1 Types of evaluation tools ü Questionnaires ü Observation ü Portfolios ü Rating scales ü checklist 3.1.2 Types of evaluation ü Outcome ü Impact ü Psychological ü Summative ü Formative 3.1.3 Client evaluation | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
| 3.2 Preparation of Evaluation report 3.3 Documentation of loss, grief and bereavement records Ø Importance of Documentation |
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| |
4.Termination of Loss, grief and bereavement counselling | 4.1 Reviewing of loss, grief and bereavement counselling goals 4.2 Termination process 4.2.1 Types of termination ü Client initiated ü Counsellor initiated 4.3 Providing continuum of care Ø Psycho education Ø Referral for medical services Ø Referral for legal services Ø Outreach services
| • • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
| |
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• Lecture chairs
• Adequate Training aids
MODULE VI
RESEARCH IN COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/09/6/MA ISCED UNIT CODE: 0021 541 17A
UNIT DURATION: 120 Hours
Relationship to Occupational Standards
This unit addresses the Unit of Learning: Conduct Research in counselling
Unit Description
This unit specifies the competencies required to conduct research in counselling. It entails preparing to develop a research proposal in counselling, collecting data in counselling, analyzing data research findings and finally disseminate research findings Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Develop Research proposal | 35 |
2. | Conduct Data collection | 25 |
3. | Analyse collected Data | 25 |
4. | Prepare and disseminate a research report | 35 |
Total | 120 | |
Learning Outcomes, Content, and Methods of Assessment
Learning Outcomes | Content | Methods of Assessment |
1. Develop Research proposal
| 1.1 Introduction to research in counselling 1.1.1 Meaning research in counselling 1.1.2 Importance of research counselling 1.2 Research problem identification Ø Literature review Ø Literature review analysis Ø Research problem analysis 1.3 Research topic approval
1.3.1 Research standards and bodies Ø African Population and Health Research Centre 1.4 Research proposal development 1.4.1 Formulate Research plan 1.4.2 Scope of the study 1.4.3 Research Timeframe 1.4.4 Research budget 1.4.5 Research sample size 1.5 Research proposal approval | • • • • • •
| Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
2. Conduct Data collection | 2.1 Administration of data collection tools 2.1.1 Research tool designs | • • • • | Observation Oral questioning Written tests Case studies |
| 2.1.2 Research tool tests 2.1.3 Research tools validity and reliability 2.2 Data collection 2.2.1 Types of data 2.2.2 Methods of data collection 2.2.3 Establishment and training of the data collection team 2.2.4 Ethics in data collection 2.2.5 Steps in data collection 2.2.6 Challenges in data collection 2.3 Organization of data |
| • Audio-visual reviews • Role plays |
3. Analyse collected Data | 3.1 Data analysis 3.1.1 Importance of data analysis 3.1.2 Process of data analysis 3.1.3 Methods of data analysis 3.1.4 Tools of data analysis 3.1.5 Types of data analysis 3.2 Development of research report 3.2.1 Types of research reports 3.2.2 Characteristics of a research report 3.2.3 Structure of a research report 3.2.4 Steps in research report writing | • | • Observation • Oral questioning • Written tests • Case studies • Audio-visual reviews Role plays |
| 3.2.5 Significance of a research report 3.3 Generation of research findings 3.4 Coding and presenting analysed data
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4. Disseminates research findings | 4.1 Compiling of research report 4.2 Sharing of research report 4.3 Implementation of research findings | • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews |
|
| • | Role plays |
Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
MENTAL ILLNESSES COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/10/6/MA ISCED UNIT CODE: 0923 551 18A
UNIT DURATION: 140 Hours
Relationship to Occupational Standards
This unit addresses the unit of competency; Provide mental illnesses counselling
Unit Description
This unit specifies the competencies required to provide mental illnesses counselling. It entails preparing to provide mental illnesses counselling, carrying out mental illnesses counselling, evaluating mental illnesses counselling and terminating mental illnesses counselling.
Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to provide mental illness counseling | 40 |
2. | Carry out mental illnesses counseling | 80 |
3. | Evaluate mental illnesses counseling | 10 |
4. | Terminate mental illnesses counseling | 10 |
Total | 140 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. Prepare to Provide mental illnesses counselling | 1.1 Introduction to mental illnesses counselling 1.1.1Definition of terms Ø Mental health | • Observation • Oral questioning • Written tests • Case studies |
| Ø Mental illness Ø Deviant behavior Ø Abnormal psychology 1.1.2 Characteristics of a healthy person 1.1.3 Factors influencing mental health 1.1.4 Importance of mental health 1.1.5 Signs and symptoms of mental illnesses 1.1.6 Types of mental illnesses 1.1.7 Causes of mental illnesses 1.1.8 Mental illnesses Theories Ø Psychodynamic theories Ø Cognitive theories Ø Biological Ø Humanistic Ø Social theories 1.2 Preparation of Mental illnesses Counselling venue Ø Factors to consider when preparing mental illnesses counselling venue | • • | Audio-visual reviews Role plays
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| 1.3 Identification of mental illnesses counselling contract form 1.4 Mental illnesses counselling tools 1.4.1 Types of mental illnesses counselling assessment tools Ø Diagnostic Statistical Manual (DSM 5- TR) Ø International Classification of Diseases (ICD) Ø Post -Traumatic Stress Disorder (PTSD) tests 1.4.2 Uses of mental illnesses assessment tools 1.5 Identification of treatment plan
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2 | Carry out mental illnesses counselling | 2.1 Establishment of rapport Ø characteristics of a good therapeutic relationship 2.2 Completion of Contract and Intake forms | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
| Ø Importance of completing contract and intake forms Administration of Assessment tools 2.3 Determination of Assessment outcome 2.3.1 Analysis of assessment outcome 2.3.2 Importance of analyzing assessment outcome 2.4 Completion of treatment plan 2.5 Conducting mental illnesses counselling session 2.6.1 Types of services Ø Debriefing Ø Support services Ø Mental health awareness Ø Rehabilitation services Ø Crisis Preventive and outreach 2.7 Ongoing client reassessment Ø Importance of client exploration 2.6 Importance of maintaining client-counsellor relationship 2.7 Facilitating client referral |
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3 | Evaluate mental illnesses counselling | 3.3 Evaluation of mental illnesses counselling 3.3.1 Types of evaluation tools ü Questionnaires ü Observation ü Portfolios ü Rating scales ü checklist 3.3.2 Types of evaluation ü Outcome ü Impact ü Psychological ü Summative ü Formative 3.3.3 Client evaluation 3.4 Preparation of Evaluation report 3.5 Documentation of mental illnesses counselling records Ø Importance of Documentation | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
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4. Terminate mental illnesses counselling | 4.1 Reviewing of mental illnesses counselling goals 4.2 Termination process 4.2.1 Types of termination ü Client initiated ü Counsellor initiated 4.3 Providing continuum of care Ø Psycho education Ø Referral for medical services Ø Referral for legal services Ø Outreach services | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
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Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
CRISIS AND TRAUMA COUNSELLING
TVET CDACC UNIT CODE: HW/CU/CP/CR/11/6/MA ISCED UNIT CODE: 0923 551 19A
UNIT DURATION: 130 Hours
Relationship to Occupational Standards
This unit addresses the unit of competency; Provide crisis and trauma counselling
Unit Description
This unit specifies the competencies required to provide crisis and trauma counselling. It entails preparing to provide crisis and trauma counselling, carrying out crisis and trauma counselling, evaluating crisis and trauma counselling and terminating crisis and trauma counselling.
Summary of Learning Outcomes.
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to Provide Crisis and trauma Counseling | 30 |
2. | Carry outCrisis and trauma Counseling | 80 |
3. | Evaluate Crisis and trauma Counseling | 10 |
4. | Terminate Crisis and trauma Counseling | 10 |
Total | 130 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcome | Content | Suggested Assessment Methods |
1. Prepare to Provide Crisis and trauma Counselling | 1.1 Introduction to crisis and trauma counselling 1.1.1 Meaning of; Ø Crisis | • Observation • Oral questioning • Written tests • Case studies |
| Ø Trauma 1.1.2 Types of; Ø Crisis Ø Trauma 1.1.3 Goals of Crisis and trauma counselling 1.1.4 Manifestation of crisis and trauma 1.1.5 Theories of grief Ø Attachment theory Ø Psychodynamic Ø Cognitive behavioral theory Ø Social learning 1.1.6 Factors that hinder crisis and trauma counselling 1.1.7 Importance of crisis and trauma counselling 1.2 Counselling venue preparation Ø Factors to consider when preparing crisis and trauma counselling room 1.3 Identification Crisis and trauma counselling contract form 1.4 Crisis and trauma contract assessment tools | • • | Audio-visual reviews Role plays
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| 1.6.1 Types of crisis and trauma counselling tools Ø Diagnostic Statistical Manual (DSM5-TR) Ø International Classification of Diseases (ICD-11) Ø Personality tests Ø Post-Traumatic Stress Disorder (PTSD) tests Ø Crisis Assessment Tools (CAT) 1.4.2 Uses of crisis and trauma counselling tools 1.4.3 Factors to consider in choice of assessment tools 1.5 Identification of treatment plan |
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5 | Carry out Crisis and trauma Counselling
| 2.1 Establishment of rapport 2.1.1 characteristics of a good therapeutic relationship 2.2 Completion of Contract and Intake forms Ø Importance of completing contract and intake forms 2.3 Administration of Assessment tools | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
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| 2.4 Determination Assessment outcome 2.4.1 Analysis of assessment outcome 2.4.2 Importance of analyzing assessment outcome 2.5 Completion of treatment plan 2.6 Conducting crisis and trauma counselling session 2.6.1 Types of services Ø Debriefing Ø Support services Ø Mental health awareness Ø Rehabilitation services Ø Crisis Preventive and outreach 2.7 Ongoing client reassessment Ø Importance of client exploration 2.7 Importance of maintaining client-counsellor relationship 2.8 Facilitating client referral
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6 | Evaluate Crisis and trauma Counselling
| 3.1 Evaluation of crisis and trauma counselling 3.1.1 Types of evaluation tools ü Questionnaires | • • • • | Observation Oral questioning Written tests Case studies |
| ü Observation ü Portfolios ü Rating scales ü checklist 3.1.2 Types of evaluation ü Outcome ü Impact ü Psychological ü Summative ü Formative 3.1.3 Client evaluation 3.2 Preparation of Evaluation report 3.3 Documentation of crisis and trauma counselling records Ø Importance of Documentation | • • | Audio-visual reviews Role plays
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4. Terminate Crisis and trauma Counselling
| 4.1 Reviewing of crisis and counselling goals 4.2 Termination process 4.2.1 Types of termination ü Client initiated ü Counsellor initiated 4.3 Providing continuum of care Ø Psycho education | • • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays
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| Ø Referral for medical services Ø Referral for legal services Ø Outreach services
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Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids
COUNSELLING SERVICES MANAGEMENT
TVET CDACC UNIT CODE: HW/CU/CP/CR/12/6/MA ISCED UNIT CODE: 0923 551 20A
UNIT DURATION: 100 Hours
Relationship to Occupational Standards
This unit addresses the Unit of Learning: Manage counselling services
Unit Description
This unit specifies the competencies required to provide managerial counselling services. It entails preparing to provide managerial counselling services, carrying out managerial counselling services, evaluating managerial counselling services and terminating managerial counselling services. Summary of Learning Outcomes
By the end of this unit, the learner should be able to:
S/No | Learning Outcomes | Duration (Hours) |
1. | Prepare to provide managerial functions in counselling | 40 |
2. | Carry out management functions in counselling | 40 |
3. | Evaluate counseling services | 20 |
Total | 100 | |
Learning Outcomes, Content and Suggested Assessment Methods
Learning Outcomes | Content | Suggested Assessment Methods |
1. Prepare to provide managerial functions in counselling | 1.1 Introduction to manage counselling services 1.1.1 Development of workplans and budgets 1.1.2 Procurement of supplies | § Observation § Oral questioning § Written tests § Case studies |
| 1.2 Legal documents Ø Counsellors and psychologist Act 2014 Ø Ethical codes Ø Education Act Ø Lease Agreement Ø Data protection Act 1.3 Mobilization of Management Resources Ø Material and nonmaterial resources Ø Human and non-human resources 1.4 Meaning of counselling service charter
1.4.1 Development of counselling service charter 1.5 Standard operation procedures 1.5.1 Definition of standard operation procedures 1.5.2 Importance of standard operating procedures 1.5.3 Types of standard operation procedures Ø Code of ethics: Kenya Counsellors and Psychologist Association KCPA code of ethics (2022) | § § | Audio-visual reviews Role plays |
| Ø Guidelines that regulate the profession of counselling: Counsellors and Psychologists Act (2014) Ø American Counselling Association ACA Ø British Association of Counsellors and Psychotherapists (BACP) Ø National Campaign Against Drugs and Substance Abuse (NACADA) 1.6 Identification of monitoring and evaluation tools 1.6.1 Types of monitoring and evaluation tools Ø Questionnaires Ø Observation Ø Portfolios Ø Rating scales Ø Checklist
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2. Carry out management functions in counselling | 2.1 Importance of legal documents 2.2 Management functions Ø Planning Ø Coordinating Ø Recruiting Ø Staffing | • • • • • | Observation Oral questioning Written tests Case studies Audio-visual reviews |
| Ø Supervision Ø Staffing Ø Coordination Ø Organization Ø Budgeting 2.3 Duties are assigned 2.4 Supervision of duties
| § | Role plays |
3. Evaluate counselling services | 3.1 Administration of monitoring and evaluation tools
3.1.1 Develop monitoring and evaluation tools 3.1.2 Structure of counselling, monitoring, and evaluation tools 3.1.3 Factors to consider when developing evaluation tools 3.1.4 Importance of evaluating counselling services 3.1.5 Challenges encountered when monitoring and evaluating counselling services 3.2 Carry out data analysis 3.3 Prepared and shared a report | § § § § § § | Observation Oral questioning Written tests Case studies Audio-visual reviews Role plays |
| 3.4 Document management of counselling services |
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Suggested Methods of Instruction
• Practical
• Projects
• Demonstrations
• Group discussion
• Direct instruction
• Case studies
• Role play
• Simulation
Recommended Resources for 25 Trainees
• 1 Projector
• 1 Printer
• 2 laptops
• 1 Instruction room
• 25 Lecture chairs
• Adequate Training aids